Bounce is committed in respecting and protecting your personal data. The following policy outlines the general processes we go through once you provide your data.
Please read carefully to understand the practice and guidelines in place to ensure we keep your data secure and informing you of what we do with your data.
Under the Data Protection Act 1998 (the “Act”), we are registered as Bounce Ping Pong Ltd.
What data Bounce collects
As soon as you visit our website, our web server will automatically record an anonymous profile of which website you visited us from, pages you have visited and what sequence, and the date and length of your visit. This aggregate and does not identify you specifically. We do store personal identifiable data when you volunteer to submit your information through our booking forms, last minute booking forms, guest list sign up forms, newsletter sign up forms and purchase items through our online retail shop. This data is any information that identifies you which includes first and last name, email address, telephone number, company name and payment details. We may also collect additional information such as interests, preferences, transactional information, demographics (e.g. age, gender and income information).
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How Bounce will use your personal data
We collect your data to enable us to: provide a better user experience on our website, send you content that would be of interest to you through newsletters, to carry out promotion activities and to constantly build stronger marketing campaigns both online and offline based on customer needs and wants, improve our service through reservation and sales by dealing with enquiries or queries and booking process, pursuing leads through sales and events, provide customer service on-site at Bounce by understanding and appreciating our repeat customers.
Will Bounce use your personal data for marketing purposes?
Once we receive your data voluntarily, we will use your personal data for purposes of
1) Email marketing for sharing information on new products, events and venue openings relating to Bounce and it’s sub-brands
2) Customer relationship management for both sales and marketing to provide customer service throughout your bookings process
Bounce security measures for protecting your personal data
Complete security is not always possible on the Internet, however we assure you at Bounce that we are very committed to protecting your data and have reasonable technical and organisational security measures to enable us to do this. These measures as in place to prevent accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we collect online. We are constantly evolving our technology and whilst we cannot always guarantee warrant the security of personal data, we are always improving our security in line with legal requirements.
How Bounce will store your personal data?
Will Bounce share your personal data with anyone else?
Your data may be shared with third parties who are providing a service to Bounce. We may also provide anonymous or aggregate data with advertisers and business partnerships to understand customer trends and patterns, as well as maintaining our business relationships. As Bounce continues to grow and expand, we may share your personal data with potential new partners, sponsors and brands that work in association with us, this is purely for your interest in our brand. Please note, we will not be selling your data to any third parties.
Third party sponsors and links from our website
From time to time we may have links on our website that direct your straight to third party websites and in which have their own privacy policies different to ours. We are not responsible for any data collected from these third party sites and their use.
Will Bounce transfer your personal data out of the UK?
Your personal data will be stored and processed in the United Kingdom. However, as Bounce is looking to grow globally it may be necessary that we transfer personal data to international operations. Despite data protection and laws in other countries outside of the European Economic Area differing, we will always take every reasonable measure to protect your privacy.
How you can find out about your personal data at Bounce
Please email one of our venues using the “Contact Us” form found on the venue page to see the personal data collected through this site that relates to you, to cancel it or to update your personal data.
How to contact Bounce
1) Contact us form on the venue pages (Farringdon and Old Street)
2) Write to us at: Bounce HQ, 121 Holborn, London, EC1N 2TD