Peak and off-peak package and activity prices:

• During the Christmas period (Nov 23rd 2026 – Dec 24th 2026), we offer varied peak and off-peak packages and activity pricing, dependent on the day of the week and time of the day you are making a booking for.
• Should you amend your booking date and/or time, we will amend your booking’s price accordingly, should the new date and/or time fall into a different pricing category.

Activity-only and Bottomless Brunch bookings

• The number of people in your group will determine the number of activity tables allocated and the duration of your activity.
• At the time of booking, we require full payment to secure an activity-only or Bottomless Brunch booking. This is refundable up until 14 days prior to the booking date and start time.
• Depending on your group size, a pre-order of food and/or drinks may be mandatory. This will be advised at the time of booking.
• A decrease in the number of guests after the booking has been confirmed may result in a new table allocation to accommodate the updated group size. The cost associated with any decrease in guest numbers will be forfeited if the booking is amended within 14 days of the booking date and start time.

Christmas package bookings

• The number of people in your group will determine the number of activity tables allocated and the duration of your activity.
• At the time of booking, we ask you to select your preferred Christmas package. You can upgrade your package at a later date.
• A non-refundable and non-transferable 25% deposit, based on your booking total, is required to confirm your booking. Until the deposit has been received, all bookings remain on a first come, first served basis.
• A 12.5% discretionary service charge will be added to the booking.
• The deposit paid will go towards the final cost of your booking. The remaining balance must be paid no later than 28 days prior to the booking date, at which point the full balance becomes non-refundable and non-transferable. Bounce reserves the right to cancel the booking if the balance is not paid by the 28-day deadline. The deposit will remain non-refundable.
• For bookings made within 28 days of the booking date, full payment of the booking value is required at the time of booking to confirm it.
• 28 days or more prior to the booking date, a decrease in the number of guests will be honoured and you will receive a refund for guests no longer attending, minus the non-refundable and non-transferable 25% deposit.
• Within 27–14 days of the booking date, a decrease in the number of guests may result in a new table allocation to accommodate the updated group size. You will have the choice of either receiving the full package allocation based on the original number of guests or converting the prepaid amount into additional food and drinks or a bar tab. Any converted monies will be non-refundable and non-transferable and must be used during the booking.
• Within 13 days of the booking date, a decrease in the number of guests may result in a new table allocation to accommodate the updated group size. The food and drink allocation included within your chosen package for guests no longer attending will still be served to your group on the day of the booking.
• If you would prefer the food allocated to guests who are unable to attend not to be served, to help us avoid food waste, we would really appreciate you notifying us at least 2 days prior to your booking date so we can avoid unnecessary preparation.
• The activity cost and Games Guru cost associated with any decrease in guest numbers within 27 days will be forfeited.
• We ask that you provide dietary requirements or known allergies within your group, at least 28 days prior to the booking date.
• For bookings made within 28 days of the booking date, we will agree a bespoke due date for your pre-order.

Exclusive Area Christmas bookings

• Exclusive Area bookings are allocated a duration of up to 4 hours.
• Exclusive Area bookings are available to reserve on a pre-paid minimum-spend basis, plus a 12.5% discretionary service charge. The minimum spend varies depending on the day of the week and time of day. Our team can advise you of the applicable rates upon your initial enquiry.
• The minimum spend is a contract spend required to book an Exclusive Area. Dependent on your selected Christmas packages against the number of guests or any additional pre-orders of food and drinks or bar tab, you may exceed your minimum spend.
• Should you pre-order any additional food and drinks or a bar tab that exceeds the required minimum spend, a 12.5% discretionary service charge will also be added to any amount above the minimum spend.
• The minimum spend is fixed and applies irrespective of group size.
• A non-refundable and non-transferable 25% deposit, based on the minimum spend or the booking total where your chosen pre-order of Christmas package is required to confirm your booking. Until the deposit has been received, all bookings remain on a first come, first served basis.
• The deposit paid will go towards the final cost of your booking. The remaining balance must be paid no later than 28 days prior to the booking date, at which point the full balance becomes non-refundable and non-transferable.
• For bookings made within 28 days of the booking date, full payment of the booking value is required at the time of booking in order to confirm it.
• Within 27–14 days of an Exclusive Area booking date, a decrease in the number of guests will mean you have the choice of either receiving the full package allocation based on the original number of guests or converting the monies paid in relation to the decrease in guest numbers from the package into additional food and drinks or a bar tab. Any converted monies will be non-refundable and non-transferable and must be used during the booking.
• Within 13 days of an Exclusive Area booking date, the food and drink allocation included within your chosen package for guests no longer attending will still be served to your group on the day of the booking.
• If you would prefer the food allocated to guests who are unable to attend not to be served, to help us avoid food waste, we would really appreciate you notifying us at least 2 days prior to your booking date so we can avoid unnecessary food preparation.
• The activity cost and Games Guru cost associated with any decrease in guest numbers within 27 days will be forfeited)
• If the number of guests decreases by 40% or more, we will discuss with you a reduction in the size of your allocated area or an alternative space to ensure your group has the best possible experience.
• We ask that you provide a pre-order of the drinks included within your chosen package, along with any dietary requirements or known allergies within your group, at least 28 days prior to the booking date. If we do not receive a drinks pre-order, we will provide a selection on your behalf.
• For bookings made within 28 days of the booking date, we will agree a bespoke due date for your pre-order.

All booking types

• Any unused monies remaining on the day of the booking are non-refundable and non-transferable once the booking has finished.
• Any additional food and drinks ordered during the booking will be subject to menu availability on the day and must be paid for at the venue.
• We do not hold any bookings without the required payment. Your booking is only confirmed once a deposit or full balance payment has been made, depending on how far in advance you are making the booking.

Gold package

• Unlimited pizza within the Gold Package is capped at a duration of 2 hours. If your booking duration is less than 2 hours, you will receive unlimited pizza for the duration of your booking.

Games Gurus

• Games Gurus are included as part of the Gold Package. We are unable to guarantee a Games Guru if you book less than 28 days prior to your booking date. If we are unable to assign a Games Guru, we will reduce the price of your package by £6pp.
• If you would like to add a Games Guru to any other booking type, this will be subject to availability.

Meetings, conferences and full venue hire during the Christmas season

• If you are booking a full venue hire, meeting or conference, the Terms & Conditions for these booking types will be shared with you separately by our Events Team as part of the booking process.
• You can contact the Events Team via events@bouncepingpong.com.

If you are running late on the day of your booking

• During the Christmas period, due to the high volume of bookings, we are only able to hold your tables or areas for a maximum of 15 minutes after your booking start time.
• Where possible, and subject to availability on the day, we will try to accommodate a later start time. However, we cannot guarantee this. If your tables or areas are booked for another group after your booking, your booking will still need to finish at its original scheduled end time.
• We kindly ask that you notify us in advance if you or your group are running late on the day of the booking, so our teams have as much notice as possible to make any necessary adjustments.